Tampa Bay
Avis Car Rental
15.33
15.33
Overview
Discover the history, mission and values of Avis and the Avis team strives to deliver on our promises
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
On-site parking
Active military discounts
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Quality
Pricing
Overall
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This Avis location at Brandon Town Center has a mixed bag of experiences from customers. While some have reported positive interactions with staff, particularly Jeff and Ahnejah, who have been praised for their professionalism and helpfulness, others have had frustrating experiences with customer service, vehicle cleanliness, and reliability.Several customers have reported issues with vehicle availability, with some being told that their reserved vehicle was not available upon arrival, only to be offered a more expensive upgrade or being told to wait for hours. Others have experienced problems with vehicle cleanliness, with some finding food and trash inside the car, and others being charged for extra fees without clear explanations.Some customers have also reported issues with the staff's attitude and behavior, including being yelled at, being told to shut up, and being discriminated against based on their color. However, it's worth noting that some customers have reported positive interactions with staff, including Jeff and Ahnejah, who have been praised for their excellent customer service skills.In terms of pricing, some customers have reported being charged extra fees without clear explanations, while others have praised the affordable prices. However, overall, the pricing seems to be a mixed bag.One issue that stands out is the lack of communication and transparency with customers. Several customers have reported being told that their vehicle was not available upon arrival, only to be offered a more expensive upgrade or being told to wait for hours. This lack of communication and transparency can be frustrating and disappointing for customers.Overall, while some customers have reported positive experiences at this Avis location, others have had frustrating experiences with customer service, vehicle cleanliness, and reliability. With some improvements in communication and transparency, this location could provide better experiences for customers.Please note that some reviews were left out of this review due to a lack of information or because they were repetitive or not relevant to the overall experience of the location.
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Hours
Closed
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Categories
Travel & Recreation
Car Rental
Van rental agency
Car rental agency
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