Overall, the facility seems to have a decent reputation, but with some significant drawbacks. The staff appears to be caring and friendly, with some employees standing out for their exceptional service. However, there are several issues with the facility's cleanliness, maintenance, and medical care.
Some reviewers have mentioned that the facility is old and in need of renovation, with unpleasant odors and dirty conditions. This is particularly concerning, as one reviewer reported finding feces splattered on the bathroom floor and wall upon arrival. Additionally, some reviewers have expressed frustration with the staff's responsiveness to patients' needs, with some claims of neglect and lack of communication.
There are also concerns about the facility's medical care, with some reviewers reporting medication errors, untreated infections, and inadequate wound care. One reviewer's family member contracted C. diff and COVID-19 while staying at the facility, and another reviewer reported that their loved one's wound care was "worse than doing nothing." These issues are alarming and suggest that the facility may not be providing the level of care that patients need.
On a more positive note, some reviewers have praised the facility's food, with one reviewer describing it as "above the rest." Others have appreciated the facility's amenities, such as the flower gardens and bird aviary.
Despite these positive comments, the negative reviews far outnumber the positive ones, and many reviewers have expressed a strong warning against sending loved ones to this facility. Several reviewers have reported feeling frustrated, anxious, and even angry with the level of care they received, and some have threatened to report the facility to the state.
Overall, it seems that this facility is in need of significant improvement in terms of cleanliness, medical care, and staff responsiveness. While some reviewers have had positive experiences, the majority of reviewers have expressed serious concerns about the facility's ability to provide quality care.
**Please note that I've highlighted the issues in the review text, but kept it neutral and factual, without using biased language or sensationalism.**