The business seems to have some challenges. The overall rating is below average. The staff can be friendly and helpful, but some residents have reported negative experiences, including physical abuse and poor treatment. The facility's cleanliness and food quality have also been criticized. On the other hand, some staff members, such as Anthony and Charlie, have been praised for their caring and compassionate approach. The business has made efforts to improve under new leadership, but more work is needed to address the issues. The facility's wheelchair accessibility is a positive aspect. The working hours are also convenient, allowing residents to receive 24/7 care.