Tampa Bay
Aveanna Home Health
75.51
75.51
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Identifies as women-owned
Identifies as women-owned
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This location has a disappointing track record with customers. Despite being referred for help by a social worker, clients have reported feeling neglected and unassisted. One client was given a brochure and told to contact a senior living consultant, but was never called back. Another client was left with unanswered calls and a lack of communication from the staff. The services promised to clients, such as regular visits from a nurse and assistance with lab work, were not provided. This lack of follow-through and care for clients is a major issue. The business's communication with customers is also subpar, with one client being told to email a generic email address to express concerns, rather than being offered a direct point of contact. Overall, this location appears to be poorly managed and lacking in customer care. Note: There are two client feedbacks that are very negative, which is why the overall rating is 1.0. The business's response to these concerns is also concerning, as it appears to be dismissive and unhelpful.
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