This store has been a mixed bag for many customers. While some have reported receiving excellent service and finding the parts they needed, others have had negative experiences with unhelpful staff and inaccuracies in the online inventory. Some customers have also complained about the prices being too high compared to other auto parts stores. The store's innovativeness is unknown as there is no review that addresses this aspect. Overall, it seems that the store has some work to do to live up to the AutoZone standard.