Auto Works Inc is a well-regarded business located in Lake Wales City, offering services as an animal hotel, auto repair shop, and animal service. The business is Latino-owned and has a mechanic on staff. It has amenities such as a restroom and gender-neutral restroom, as well as an oil change service. The business has co-branding with Auto Works Inc.The rating given by third-party sources is 4.2, which indicates a generally positive reputation.One of the clients mentioned that the business does good work and offers reasonable prices, but noted that it would benefit from a full-time receptionist to handle calls and act as a liaison between customers and the owner/mechanic.Another client expressed gratitude for the business's work, stating that they were pleased with the service.However, there have been instances of subpar customer service and incomplete repairs. In one case, a client reported waiting several days for an appointment to be fulfilled, and then experienced further delays due to part shortages.Additionally, there have been some negative comments about the business's efficiency and quality of work. One client stated that they experienced a huge gap between respect and consideration for customers, and that the business could improve by delivering regular updates on the status of repairs. Overall, it seems that Auto Works Inc has both strengths and weaknesses, and may benefit from addressing its customer service and efficiency issues. Despite some setbacks, the business appears to have a strong reputation, and many clients have praised its services. The business's willingness to listen to and respond to customer concerns suggests a commitment to improvement and customer satisfaction.