The business seems to have mixed reviews from customers. Some people have had positive experiences, but many others have reported issues with customer service, communication, and returns. The location has a wheelchair-accessible parking lot and entrance, which is a plus. The company also appears to have a system in place for responding to customer concerns, as evidenced by the owner's responses to negative reviews. However, this has not seemed to resolve the issues for all customers. The business's online ordering system seems to work for some, but not all, customers have reported difficulties with getting ahold of customer service representatives. The company has been in business for over 20 years, which suggests a certain level of stability, but it is not enough to overcome the many negative experiences reported by customers.One major issue that stands out is the difficulty that many customers have had with getting in touch with customer service representatives. This has led to frustration and a sense of being ignored, which has had a significant impact on the overall quality of service provided by the business. While the company has a good reputation in some areas, this issue has overshadowed many of the positive reviews.