This review is based on the provided data. The overall business score is 4.2 out of 5. The quality of the vehicles sold by the dealership seems to be inconsistent, with some customers experiencing issues with their purchases. However, the dealership has a strong focus on pricing, with many customers praising the affordability of the vehicles. The innovativeness of the dealership is notable, as they have implemented various features such as an LGBTQ+ friendly environment, gender-neutral restrooms, and NFC mobile payments.
The dealership has received mostly positive reviews from customers, with many praising the helpful and knowledgeable staff, particularly Taylor and Borys. However, there have been some issues with vehicle quality, with one customer reporting that their car needed extensive repairs shortly after purchase. Another customer reported being spoken to in a rude manner by a salesman.
The dealership has also been praised for their customer service and willingness to work with customers to find a vehicle that fits their budget. They have a reputation for being a family-friendly business, with some customers mentioning that they felt comfortable bringing their children to the dealership.
One issue that stands out is the potential for inflated prices, with some customers complaining that the prices of the vehicles are higher than their Kelly Blue Book value. Additionally, some customers have reported issues with the dealership's communication, with one customer stating that they were not kept informed about the status of their vehicle repairs.
Overall, while the dealership has its strengths, it also has some areas for improvement. With some tweaks to their pricing and communication strategies, they could potentially improve the overall quality of their business.