This Auntie Anne's location has a solid reputation, with a consistent 4.0-star rating from customers. The main issue with the business is the inconsistency in the quality of their pretzels. Some customers have reported that their pretzels were too chewy, hard, or undercooked. This is a significant concern, as the quality of the pretzels is a crucial aspect of the business. On the other hand, the pricing at this location is competitive, with a rating of 4.7 out of 5 stars.Overall, the experience at this Auntie Anne's location can be enjoyable, with some delicious options to choose from. However, customers should be aware of the potential quality issues with the pretzels. To improve, the business should focus on ensuring that their pretzels are consistently cooked to a high standard.Some customers have praised the friendly service and nice staff, but there have been reports of poor customer service, including staff not wearing masks properly and refusing to serve customers due to cleaning. This is unacceptable and needs to be addressed. Additionally, there have been issues with availability of items, including some customers reporting that their favorite items were out of stock. This can be frustrating for customers and may lead to a negative experience.On a positive note, some customers have praised the business for its convenient online ordering and pickup system. This can make it easier for customers to get their favorite pretzels quickly and efficiently.Overall, while this Auntie Anne's location has its strengths and weaknesses, customers should be aware of the potential quality issues with the pretzels and the inconsistent customer service. With some improvements in these areas, this business could be a great option for those looking for a quick and delicious snack.