The business appears to be a decent option for those looking for high-end home audio and video equipment. The sales staff are knowledgeable and willing to spend time with customers to find the right products. However, some customers have experienced poor service and a lack of care for their equipment. The company has a mixed track record with repair services, with one customer experiencing months of delays and subpar work. On the other hand, some customers have had positive experiences with the company's expertise and customer service. The pricing seems to be competitive, but some customers have felt that the company's services are overpriced.One significant issue that customers have experienced is the inconsistent quality of service. Some customers have felt that the company does not take care of their equipment or take their concerns seriously. This has led to a loss of business for the company, as some customers have taken their business elsewhere due to poor treatment.The company's innovativeness is unclear, as there is no information available about their willingness to try new products or technologies. However, some customers have praised the company's knowledge and expertise in the field of high-end audio and video equipment.Overall, the business seems to be a decent option for those looking for high-end home audio and video equipment, but customers should be aware of the potential for poor service and inconsistent quality.