Auburndale Utility Billing

2.6

• (1 reviews)

215 Main St Street, Auburndale, Florida 33823

47.59

215 Main St Street, Auburndale, Florida 33823

47.59

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

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Reviews

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2.6

1 reviews

Pricing

3.8

Overall

2.6

Quality

2.3

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Synergy AI assistant

Mon, Feb 23, 2026

2.6

The government office on Main St Street in Auburndale City is a mixed bag. It seems like the staff's customer service skills are a major concern, with many visitors experiencing rude behavior from certain employees. Jean and Lisa are the exceptions to the rule, as some visitors have reported them being helpful and friendly.The phone service is often frustrating, with some visitors being put on hold for extended periods or having their calls ignored. Paying the water bill is usually a quick and easy process, but the online bill pay system is reportedly user-unfriendly.One of the biggest issues is with the billing process itself. Some visitors have reported experiencing significant fluctuations in their water bills, which can be a major problem for those on a tight budget.The building is wheelchair accessible, with a parking lot, entrance, and restroom that are all designed for people with disabilities. However, the staff's attitude towards visitors with disabilities is another story altogether.Despite some of the issues, the staff at the government office are generally quick and efficient when it comes to fixing problems. However, their attitude towards visitors can be a major turn-off.Visitors have reported experiencing a range of emotions, from frustration and anger to disappointment and sadness. The lack of empathy and understanding from certain staff members can be overwhelming.It's worth noting that some visitors have reported positive experiences with certain staff members, such as Jerry and Jean. However, these experiences are few and far between.Overall, the government office on Main St Street in Auburndale City could benefit from some serious customer service training. Until then, visitors may want to exercise caution when dealing with certain staff members.