This business location is very well-maintained, as evident from the comments about the cleanliness and upkeep of the facility. The staff-to-resident ratio is also high, which is a positive aspect, allowing for more personalized care. However, one of the criticisms made is that the staff can be aggressive and rude at times, which could potentially be a problem for some residents. On the other hand, the owners and staff are compassionate and caring, and the facility feels like a home away from home, which is a major plus. It's also worth noting that some residents have reported being treated with dignity and respect, which is a testament to the staff's commitment to providing high-quality care. The facility's memory care services are also highly rated, with one reviewer commenting that they are excellent and the staff is very pleasant. Overall, the business seems to be doing a good job of providing quality care, but there are a few areas where improvement could be made.