The business has a wheelchair accessible parking lot, which is a great feature. However, the overall experience seems to be quite mixed. There have been several complaints about costly and poorly managed moving experiences. One customer had to deal with a third-party moving company, and the main business failed to follow through on a refund. Another customer had several broken and missing items after the move. On the other hand, one customer had a very positive experience, stating that the staff was helpful. It seems that the quality of service is inconsistent. The business is partnered with Atlas Van Lines, which might suggest a certain level of professionalism. However, the lack of responsiveness to customer complaints is a significant issue that needs to be addressed. The pricing seems to be relatively reasonable, but the high overall rating suggests that some customers have been overcharged.