Tampa Bay
AT&T Store
70.11
70.11
Overview
Retailer providing wireless plans & a range of phones, devices & accessories.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
Onsite services
Quick visit
In-store pickup
In-store shopping
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Quality
Innovativeness
Pricing
Overall
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The store is located at Building 3227, Vineland Rd Road, Kissimmee City, and is easily accessible for customers with a wheelchair-accessible parking lot and entrance. The staff is generally helpful and knowledgeable, with some employees, such as Gio, Astrid, and Emily, receiving praise for their exceptional customer service. These representatives are known for being patient, friendly, and willing to go above and beyond to resolve issues.Some customers have reported having issues with certain representatives, such as the person who ordered a new phone on the wrong line, which resulted in a frustrating experience. However, these incidents seem to be isolated and not representative of the store's overall service.The store offers a wide range of products and services, including wireless plans, phones, devices, and accessories. The staff is knowledgeable about the different plans and can help customers choose the best option for their needs.One issue that some customers have reported is the store's practice of adding unwanted services or features to their accounts, such as insurance or premium services. This can be frustrating and unexpected for customers who are not aware of the added costs.Despite this issue, the store has received overwhelmingly positive reviews from customers, who appreciate the helpful and friendly staff, as well as the store's convenient location and wide range of products and services.
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