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AT&T Store

4.1

• (1 reviews)

33125 US Hwy 19 N Street, Palm Harbor, Florida 34684

11.80

33125 US Hwy 19 N Street, Palm Harbor, Florida 34684

11.80

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Overview

Retailer providing wireless plans & a range of phones, devices & accessories.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Onsite services

In-store pickup

In-store shopping

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Reviews

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4.1

1 reviews

Innovativeness

4.3

Pricing

4.7

Overall

4.1

Quality

4.2

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Synergy AI assistant

Tue, Feb 24, 2026

4.1

The AT&T store located in Building 33125, US Hwy 19 N Street, Palm Harbor City offers a wide range of services, from wireless plans to various phones, devices, and accessories. The store's staff is generally knowledgeable and helpful, with some employees standing out for their exceptional customer service. Alexis and Heath are frequently mentioned as top performers, known for their patience, professionalism, and willingness to go above and beyond to resolve customer issues. The store's working hours are convenient, allowing customers to visit during weekdays from 10:00 AM to 8:00 PM and on weekends from 10:00 AM to 8:00 PM, with Sundays operating from 11:00 AM to 5:00 PM. The store's accessibility is also a plus, featuring a wheelchair-accessible parking lot and entrance. However, some customers have reported issues with poor customer service, including rude behavior from staff, incompetent representatives, and unresolved billing problems. The store's system for transferring and updating customer plans and services can be complex and sometimes leads to errors. One significant issue that arises from the customer reviews is the lack of consistency in customer service. While some staff members are praised for their exceptional service, others have been criticized for their behavior. This inconsistency can be frustrating for customers who have had positive experiences and may deter them from visiting the store again. To improve the overall experience, the store could focus on providing consistent and high-quality customer service. This could involve training staff on active listening, empathy, and conflict resolution. Additionally, the store could implement processes to prevent billing errors and ensure that customer issues are resolved efficiently. Overall, the AT&T store in Palm Harbor City has its strengths and weaknesses. While it offers a wide range of services and has some exceptional staff members, it also faces challenges in terms of consistency and customer service. With some adjustments and improvements, this store has the potential to become a top-performing location for AT&T.