This medical practice has a well-organized and clean office environment. The staff is friendly, welcoming, and helpful. They are available to address patients' concerns and provide necessary information about the procedures. Dr. First is a knowledgeable and experienced oral surgeon who takes the time to explain everything to his patients and make them feel comfortable. He has a way of calming his patients down, especially those who are anxious or fearful. He also has a good bedside manner and is kind, compassionate, and caring.Some patients have reported that they have had to wait a bit before being seen, but this seems to be an exception rather than the rule. The office staff is generally efficient and able to manage the schedule well. The practice also has a good system in place for following up with patients after their procedures to ensure they are recovering well and address any concerns they may have.Overall, this medical practice seems to be providing high-quality care to its patients, and they have received very positive reviews from many satisfied patients. However, there is one issue that stands out - the patient who left a 1-star review in 2009 had a very poor experience with the billing process, which was resolved but caused a lot of stress and inconvenience. It's essential for the practice to ensure that they have a smooth and transparent billing process to avoid similar issues in the future.