Aspen Contracting Inc

4.3

• (1 reviews)

5310 US-41 Highway #5304, Palmetto, Florida 34221

30.08

5310 US-41 Highway #5304, Palmetto, Florida 34221

30.08

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Overview

Aspen Contracting is an exterior contractor trusted to restore/build roofs, siding, and gutters for residential, new construction and commercial properties. We believe in "Doing the Right Thing, Through Higher Standards and Integrity".

Features

Wheelchair accessible parking lot

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4.3

1 reviews

Overall

4.3

Pricing

4.8

Innovativeness

4.2

Quality

3.8

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Synergy AI assistant

Tue, Feb 24, 2026

4.3

This business is a well-established exterior contractor that specializes in roof repairs and replacements, siding, and gutters for residential and commercial properties. They have a 24/7 availability, which is beneficial for customers who need urgent repairs. The company's commitment to "doing the right thing" and upholding higher standards and integrity is reassuring for customers. They also have a wheelchair-accessible parking lot, making it easier for customers with disabilities to access their services. However, there have been some issues with customer service, including a lack of communication and responsiveness. One customer reported that the company's crew stood outside while it was raining and caused water damage to the interior of their house. Another customer had to deal with a crew that was unresponsive and didn't show up for a scheduled appointment. These issues highlight the need for improvement in customer service and communication.Overall, this business has a solid reputation, with many customers praising their professionalism, quality of work, and competitive pricing. However, some customers have experienced issues with customer service, which needs to be addressed. One of the notable issues is the lack of proper handling of customer complaints. In one instance, a customer had to wait for a repair that was promised but never showed up. This highlights the need for better communication and follow-through with customers. Additionally, some customers have reported that the company's crews were unresponsive and didn't show up for scheduled appointments, leading to frustration and delays.Despite these issues, the company has a strong commitment to quality and has received positive feedback from many customers. They have a good reputation for being reliable and trustworthy, which is essential for a business that works with customers' homes and properties. The company's innovativeness is also noteworthy, as they have implemented a customer incentive program to reward their customers for their loyalty and referrals. This is a great way to engage with customers and build a loyal customer base. Overall, this business has a lot to offer, but they need to work on improving their customer service and communication to better meet the needs of their customers. With a focus on quality, pricing, and innovativeness, this business has the potential to become a top choice for customers in need of exterior contracting services.