This location seems to be a well-established and reputable business, serving the community for a long time. The staff appears to be knowledgeable and friendly, with many clients praising their expertise and professionalism. Several reviewers have mentioned that the staff is responsive and communicative, although there have been some instances of missed calls and lack of follow-up.
The quality of work seems to be a mixed bag, with some clients reporting excellent craftsmanship and others experiencing issues with leaks and poor quality materials. However, it's worth noting that some of these issues may have been caused by the clients' homebuilders, rather than Ashton Pools themselves.
Pricing appears to be competitive, with many reviewers praising the company's value for money. However, there have been some complaints about hidden fees and the requirement for a service call to diagnose problems.
One of the main concerns is the company's responsiveness and follow-up. Several reviewers have reported being unable to get in touch with the company, or having their calls and messages ignored. This may be a sign of a larger issue with customer service, and it's something that the company should work to address.
Overall, Ashton Pools seems to be a solid choice for pool installation and maintenance, but it's essential to be aware of the potential issues with responsiveness and follow-up.