This business offers a variety of appliances, including used goods and service guarantees, which suggests that they have a range of options to meet different customers' needs. They also have a planning feature for quick visits, which is convenient for customers who need to get in and out quickly. However, some customers have reported issues with customer service, including being told that they would have to wait a month for repairs, which is a long time. In one case, a customer reported that the delivery staff was rude and left a refrigerator in the front yard without installing it. On the other hand, many customers have reported positive experiences with the owner, who has been described as friendly and helpful, and who has even provided advice on how to fix appliances without requiring a sale. The business has a small town feel, and the owner seems to take a personal interest in his customers' needs. The store's location is also easily accessible, with a wheelchair-accessible parking lot and entrance. Overall, this business seems to have a good balance of quality and pricing, but may benefit from some improvements in customer service.