The staff is very friendly and helpful, making the overall experience pleasant. However, there seems to be a significant issue with the communication style of some doctors, who may come across as unhelpful or even rude in certain situations. Patients often praise Dr. Alidina's exceptional bedside manner and willingness to take the time to explain their concerns and treatments. On the other hand, some patients have expressed disappointment with the handling of insurance claims and the lack of assistance in appealing denied tests. The office is well-equipped, with wheelchair-accessible facilities and a clean environment. Despite a few instances of long wait times, most patients report minimal wait periods. The staff is accommodating, and the office is easy to find. Overall, this practice appears to excel in terms of quality and pricing but falls short in innovativeness and customer service in certain areas. A high rating is possible with a more streamlined and patient-centric approach.