They have a solid reputation in the custom home building industry, with a long history of success and a proven franchise model. However, there have been some issues with their local partners, which have led to negative experiences for some customers. One notable issue is the lack of quality control in their builds, with some customers reporting problems with construction, materials, and workmanship. Despite this, many customers have been satisfied with their services, citing the professionalism and responsiveness of their representatives. The company has a strong brand identity and a clear vision for their business, but it seems they could improve their attention to detail and customer service.