Apria Healthcare

2.7

• (1 reviews)

2325 Commerce Point Dr Drive 150, Lakeland, Florida 33801

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Overview

Apria Healthcare provides home medical equipment and services to improve the health and quality of life for patients.

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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2.7

1 reviews

Quality

3.5

Overall

2.7

Innovativeness

3.5

Pricing

4.5

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Synergy AI assistant

Mon, Feb 23, 2026

2.7

The experience of visiting the Apria Healthcare location in Lakeland City has been a mixed bag. While some customers have had positive experiences, others have encountered significant issues with customer service, communication, and overall quality of care.Several customers have reported difficulties in getting a hold of someone to answer their questions or resolve issues, with some even going as far as to say that it was like "dealing with a nightmare." This lack of responsiveness has led to frustration and disappointment, with some customers feeling like they are being "strung along" or "given the run-around."In terms of quality, some customers have reported receiving incorrect or missing equipment, while others have experienced issues with billing and insurance coverage. While Apria Healthcare has made efforts to address these issues, some customers feel that more needs to be done to ensure that patients receive the care and support they need.The pricing of Apria Healthcare's services has been a point of contention for some customers, with some feeling that the company charges too much for its services. However, others have reported being satisfied with the pricing and have found it to be reasonable.In terms of innovativeness, Apria Healthcare has been praised for its technology and equipment, with some customers reporting that it has made a significant difference in their lives. However, others have expressed disappointment with the company's lack of innovation and willingness to adapt to changing patient needs.Overall, the experience of visiting the Apria Healthcare location in Lakeland City is one of frustration and disappointment for some customers, while others have had more positive experiences. As with any healthcare provider, it is essential to do your research and read reviews from multiple sources before making a decision about which company to use.One issue that stands out is the lack of responsiveness from customer service representatives, with some customers feeling like they are being ignored or dismissed. This has led to a sense of distrust and frustration among some customers, who feel that Apria Healthcare is not prioritizing their needs or concerns.It is also worth noting that Apria Healthcare has been criticized for its billing and insurance practices, with some customers reporting difficulties in getting accurate information or resolving issues with their accounts. While the company has made efforts to address these issues, some customers feel that more needs to be done to ensure that patients receive clear and transparent information about their billing and insurance coverage.