The business seems to have a dedicated team that provides a welcoming and engaging environment for clients. The staff is friendly, and the facilities are clean and well-maintained, including therapy rooms, a sensory room, and fun activities. However, there is an issue with the quality of service, as some clients have reported therapists being distracted or not fully present during sessions, which may negatively impact the effectiveness of the therapy.One client had a particularly bad experience, mentioning that their therapist was on the phone and didn't notice them, and another reported self-injury during treatment. These incidents raise concerns about the level of attention and care provided by some staff members. On the other hand, the business has received praise for its commitment to client care and its willingness to address concerns and make improvements.The working hours are limited, with some days closed entirely, which may create challenges for families with busy schedules. The parking and accessibility features, such as the on-site parking and wheelchair-accessible entrance, are appreciated by clients. Overall, the business has both strengths and weaknesses, and clients should be aware of the potential issues with the quality of service before making a decision.