The Apollo Pools location in Valrico City seems to be a reputable and reliable business. While there are a few negative reviews that mention issues with responsiveness and punctuality, the majority of customers are happy with the service they receive. The company appears to have a strong team of technicians, particularly Mark, who are knowledgeable and professional. However, the lack of communication and follow-up from the office and technicians has been a point of contention for some customers.Overall, Apollo Pools seems to be a good choice for customers looking for reliable and high-quality pool maintenance and repair services. However, the company could benefit from improving their communication and responsiveness to customer issues.One issue that stands out is the inconsistent communication and follow-up from the office and technicians. Some customers have reported difficulty getting in touch with the office or technicians, and others have experienced delayed or missed appointments. This is a significant issue that needs to be addressed in order to provide excellent customer service.It's worth noting that the company seems to have a strong commitment to customer satisfaction, as evident from the numerous positive reviews and testimonials. However, the negative reviews and comments suggest that there is still room for improvement in terms of communication and responsiveness.