This business has a solid reputation in the area, with a rating of 4.3 from third-party sources. Customers have praised the staff for being friendly and knowledgeable, with some even crediting them with going above and beyond to find the perfect flooring solution. The selection of styles and materials appears to be vast, and the business offers a range of services, including in-store shopping, pickup, and delivery. However, one customer noted that the business can be difficult to find due to its location in a less-than-desirable neighborhood.The quality of the products and services seems to be consistently high, with many customers raving about the expertise and professionalism of the staff. Some customers have even reported excellent results from the installation of their new flooring. However, one customer experienced some issues with the installation process, which were eventually resolved with the help of a specific installer.Pricing appears to be competitive, with some customers noting that the prices were lower than those offered by competitors. However, the business's policies and procedures can be unclear, leading to frustration for some customers.Innovativeness is a key strength of this business, with a wide range of products and services on offer. However, the business's location and accessibility may be a limitation for some customers.One area for improvement that stands out is the need for clearer communication and procedures. Some customers have reported difficulty in getting in touch with the business or resolving issues with their purchases. Additionally, the business's handling of warranty claims and customer concerns has been a point of contention for some customers.Overall, this business appears to be a solid choice for customers looking for high-quality flooring products and services. However, potential customers should be aware of the potential for issues with communication and the business's location.