The business has a decent overall rating, but there is room for improvement in terms of quality. The pricing is consistent, but the innovativeness of the business is a bit inconsistent. The clients have generally been happy with their services, but there are a few complaints about the quality of work, such as one client who had their nails done incorrectly and another client who had a bad experience with a lash technician. The business has a good atmosphere, with clients praising the cleanliness and friendliness of the staff. However, some clients have had issues with communication, with one client being pushed to the back of the line and another client having their nail appointment canceled without warning. Overall, the business has some strengths and weaknesses, but with some improvements in quality and communication, it could be a top-rated business. One major issue is with the nail technician Lyn/Lyle who was rude and didn't listen to the client's requests, instead, she was pushing her own ideas on the client.