This place is a gem in the heart of St. Petersburg. The overall atmosphere is welcoming, with a wide range of products available. The quality of the products is consistently high, with a diverse selection of vape supplies, glassware, and accessories. However, some customers have reported higher prices compared to other shops in the area. The owners and staff are known for their excellent customer service, with many customers raving about their knowledge and friendliness. It's worth noting that some customers have reported issues with customer service, citing rude employees and high prices. One customer had a particularly bad experience, feeling disrespected and overcharged. Despite this, the shop's overall reputation and customer satisfaction are still high. The owners and staff seem to be passionate about their products and customers, and they go out of their way to ensure a positive experience. With some minor adjustments to their customer service approach, this shop could easily become a 5-star destination.