Tampa Bay
Angels Senior Living at Palma Ceia
6.55
6.55
Overview
The Reserves of Idlewild - the newest Angels Senior Living assisted living facility located in Lutz Florida
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
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Innovativeness
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Overall
Quality
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This location, The Reserves of Idlewild, an assisted living facility, has a mixed reputation. While some reviewers praise the caring staff and clean environment, others express concerns about the facility's overall quality and safety.The facility's rating is impacted by several issues, including unclean conditions, unprofessional staff, and neglect of residents' needs. Some reviewers have reported seeing bed linens piled in closets with stains, and even rats and roaches in the facility. Additionally, there have been complaints about the staff's behavior, including using residents' personal items without permission, not providing adequate care, and being dismissive and rude to residents.On the other hand, some reviewers have had positive experiences, praising the staff's caring attitude, the facility's cleanliness, and the quality of care provided. However, these positive reviews are not enough to outweigh the negative comments and concerns.The facility's innovativeness is also a concern, with some reviewers noting that the facility is not adapting to the changing needs of its residents, and that the services and activities provided are not tailored to the specific needs of each resident.Overall, while some aspects of the facility are praiseworthy, the concerns about quality, safety, and innovativeness need to be addressed to improve the facility's reputation and provide better care for its residents.Highlighted issues include:* Unhygienic conditions, including bed linens with stains and evidence of pests* Unprofessional staff behavior, including neglect of residents' needs and disrespect towards residents* Lack of adaptability to changing resident needs, with services and activities not tailored to individual needs
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