Tampa Bay
Amy Chappell | SouthState Mortgage
29.10
29.10
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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This SouthState Bank location on Gall Boulevard in Zephyrhills City offers an excellent overall experience. The quality of service provided by the team, particularly Amy Chappell, is top-notch. Amy and her team are knowledgeable, efficient, and professional in handling mortgage loan applications and ensuring a smooth home-buying process. However, one area where the location could improve is by making the process more streamlined and accessible, which could be achieved by modernizing their documentation and communication channels. This could further enhance the customer experience, making it easier for clients to navigate the process. One client highlighted the importance of clear communication, saying Amy explained everything thoroughly and is knowledgeable, professional, and has a down-to-earth personality. Another client appreciated Amy's prompt responses and accurate information, which made the entire process simple and easy. The bank's website is accessible, and the physical location is wheelchair accessible, which is a welcome feature for customers with mobility issues. However, there could be an improvement in terms of providing more information on their website about the mortgage application process, making it easier for potential clients to understand what to expect. Overall, SouthState Bank on Gall Boulevard is a reliable choice for mortgage services, with a dedicated team that prioritizes customer satisfaction.
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