AMS Billing has a number of issues. The quality of service is subpar, with many customers reporting problems with billing and customer service. The pricing is also extremely high, with many customers complaining about the extra fees they are charged. Additionally, the company's innovativeness is lacking, with many customers expressing frustration with the outdated and clunky website and payment system. The overall experience with AMS Billing is disappointing, with many customers feeling taken advantage of and frustrated with the service they receive. One major issue that stands out is the company's lack of responsiveness, with many customers reporting that they are unable to get in touch with customer service representatives or that their issues are not being addressed in a timely manner. This is a significant problem that needs to be addressed in order for the company to improve its overall quality and service.