The gym has a good reputation with many satisfied customers, who praise its cleanliness, equipment, and friendly staff. Some reviewers have been members for years and appreciate the gym's welcoming atmosphere and the fact that it's not too crowded. Many reviewers have mentioned specific staff members who have provided excellent service and support. The gym's amenities, such as the babe cave and childcare services, are also well-liked. Some reviewers have noted that the gym's cleanliness and maintenance of equipment are top-notch.However, there are some issues with customer service. A few reviewers have reported being ignored or dismissed by staff when they tried to report harassment or other issues. One reviewer reported feeling uncomfortable and unsafe due to the behavior of some members, which the gym did not adequately address.The gym's pricing and innovativeness are not addressed in the provided reviews.