The business seems to have some flaws, mainly with shipping and customer service. Orders are taking excessively long to arrive, and some customers are not receiving the products they paid for. Some people have reported receiving old, used, or expired products, which is unacceptable. The company seems to be overwhelmed with orders and is struggling to keep up, but this is not an excuse for the poor service being provided.On the positive side, the products themselves seem to be well-regarded by many customers, with some praising their quality and effectiveness. The company's commitment to being vegan and cruelty-free is also a plus.However, the poor customer service and shipping issues are a major turnoff for many customers. It's clear that the company needs to work on improving these areas in order to build trust and loyalty with its customers.One of the main issues is the lack of transparency and communication with customers. Many customers have reported not receiving any updates on their orders or being told that their packages are "on the way" when in reality they are still in the warehouse.The company's use of automated responses and lack of personal touch in customer service is also a major issue. Customers want to feel like they are being heard and that their concerns are being taken seriously, but the company's responses often come across as robotic and unhelpful.Overall, while the company has some good qualities, it needs to work on improving its customer service and shipping to build trust and loyalty with its customers.