Tampa Bay
american travel partners worldwide
15.86
15.86
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Wheelchair accessible entrance
Wheelchair accessible parking lot
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This travel agency has a mixed reputation, with some customers praising its competitive prices and others expressing frustration with its organization and communication. The agency is well-equipped to handle accessibility needs, with a wheelchair-accessible parking lot and entrance. However, some customers have experienced difficulties in getting their rebates and have reported being put on hold or ignored by the staff. The lack of response to emails and voicemails is a significant concern, as mentioned by multiple customers. It is worth noting that some customers have been satisfied with the agency's services, particularly when it comes to saving money on travel bookings. Overall, this agency seems to be struggling with consistency and customer service. The main issue lies in the follow-up and communication after initial bookings, which can be a significant letdown for customers.
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