Tampa Bay
American Liberty Mortgage - Lakeland, Florida
37.35
37.35
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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This location is a reliable source for financial services, specifically mortgage loans. The building is wheelchair accessible, making it easy for people with disabilities to visit. The working hours are standard, from Monday to Friday, 8:00 AM to 5:00 PM. The staff is known for being helpful and patient, taking the time to explain the process and answer questions. They have a good reputation for closing loans efficiently and making the process stress-free. Clients praise the team for their professionalism, dedication, and ability to make their dreams come true.However, there is an issue with inconsistency in the service quality, as some clients report having a negative experience due to unprofessional behavior and neglect of their needs. Despite the negative reviews, the overall rating is still high, indicating that the majority of clients have a positive experience. To improve, the staff should focus on providing consistent, high-quality service to all clients, regardless of their needs or circumstances.
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