This location offers expert medical care with a team of best doctors in Ocala. The physicians and staff are attentive, taking time to listen to patients' concerns and providing personalized care. They have a pleasant and comfortable atmosphere, making it easy for patients to feel at ease. The doctors are knowledgeable and take the time to explain the diagnosis and treatment plan, making sure patients understand their health. They also have a great emphasis on prevention and care of the whole person.The staff is friendly and welcoming, with Susan at the front desk being a standout. She is always accommodating and helpful, making sure patients' needs are met. The nurses and practitioners are also kind and reassuring, making the visit as comfortable as possible. The doctors, including Dr. Overturf, Dr. Oliver, and Dr. Rosa, are all caring and professional, taking the time to listen to patients' concerns and provide thorough care.However, some patients have reported issues with the office staff, particularly Susan, who has been described as rude and condescending. This has led to some patients leaving the practice. Additionally, some patients have experienced long wait times and issues with billing and insurance.Overall, American Family Medical is a great option for those seeking high-quality medical care in Ocala. However, it's essential to be aware of the potential issues with the office staff and to communicate with the doctors and staff to ensure the best possible experience.