The business has a questionable reputation based on customer feedback. Most customers experienced issues with the quality of work, responsiveness, and warranty. One customer reported that the company left resin sealer on their posts and screens, and another customer had to deal with poor communication and excuses for months after the job was completed. Despite a few positive reviews, the overall rating suggests that the business may not be reliable. The main issue seems to be the lack of follow-through on warranties and poor customer service. It is essential to carefully review the company's policies and procedures before hiring them for a service. The company's claim of being a part of American Family Exteriors adds to the confusion, as customers seem to have different experiences with the business.