Tampa Bay
American Family Agencies Insurance
9.95
9.95
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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The reviewed business is located in Clearwater City and offers a variety of insurance services, including motorcycle, life, home, and health insurance. The building is wheelchair accessible, making it easy for customers with mobility issues to visit. However, the business has had some issues with customer service, with several reviewers mentioning that they were left waiting for calls back or never received a response.One reviewer was completely satisfied with the service they received from Shelly, who was described as helpful, knowledgeable, and kind. Another reviewer praised Marc for being patient. However, these positive experiences were not consistent, and some reviewers had very poor experiences.The business seems to have had some issues with customer service in the past, with several reviewers mentioning that they were left waiting for calls back or never received a response. This is a significant issue that the business needs to address.Despite the issues with customer service, the business has a convenient location and offers a wide range of insurance services. However, the poor customer service experience may deter some customers from using their services. It's worth noting that the business has co-branded with American Family Agencies Insurance, which may help to improve their services.The business's working hours are standard, with Monday to Friday being the usual hours, and the location is easily accessible. However, the lack of weekend hours may be a disadvantage for customers who prefer to visit during these times.Overall, the business has some strengths, including its convenient location and wide range of insurance services. However, the issues with customer service are a significant concern that needs to be addressed in order to improve the customer experience.
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