The business has received low ratings from customers, with an overall score of 2.1 out of 5. Many customers have reported issues with the quality of service, including delayed deliveries, miscommunication, and a lack of accountability. Several customers have mentioned that they have been charged extra fees without their consent, and some have even reported being lied to by representatives.
The company seems to have a problem with communication, with many customers expressing frustration with the lack of transparency and clear information about delivery schedules and tank levels. Some customers have also reported difficulties in getting in touch with a real person, with many calls being routed to foreign call centers.
There is one major issue that stands out from the reviews: the company's failure to communicate with customers and provide accurate information about their accounts and delivery schedules. This has led to a significant amount of frustration and anger from customers, with many reporting that they feel disrespected and ignored by the company.
It's worth noting that there is one positive review in the data, which suggests that some employees, like Emmanuel, are still committed to providing good customer service. However, this is clearly not the norm for the company as a whole.