Tampa Bay
Ambetter Authorized agent/Madeira Beach Health Insurance
19.66
19.66
Overview
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Credit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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Unfortunately, this location is associated with a third-party rating of 1.0, indicating a very low level of customer satisfaction. Several clients have left negative reviews expressing frustration with their experiences with Ambetter, the company represented by this agency. One client reported being charged hundreds of dollars in late fees due to technical issues with Ambetter's portal, and another client was forced to wait 7-10 business days for approval of a necessary MRI, incurring additional costs. These issues suggest that the agency's representatives may not have effective mechanisms in place to address client concerns. The lack of response from the agency's owner in several of these cases may also indicate a lack of commitment to resolving issues and improving customer experience. The only issue that stands out is the one with Ambetter's technical issues and poor customer service, which affects the agency indirectly. Overall, the agency's high pricing score suggests that they offer competitive rates, but this may not be enough to offset the potential frustrations that clients may experience with Ambetter. It is worth noting that the agency's working hours are relatively extensive, with long hours on Monday, Tuesday, Friday, and Wednesday. However, they have limited hours on Thursday, Saturday, and Sunday.
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