Tampa Bay
Amar Raval
6.47
6.47
Overview
Meet Dr. Matthew Truesdale, an active urologist of AUI in Largo, FL. He specializes in Minimally Invasive Robotic Surgery for cancer.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
Innovativeness
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Quality
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The business provides a high level of quality care, with the majority of clients praising the doctor's bedside manner, willingness to listen, and professionalism. Dr. Raval is described as knowledgeable, approachable, and easy to talk to, making clients feel comfortable and at ease. Many clients appreciate the doctor's thorough explanations of their conditions and treatment options. The staff is also commended for being friendly, accommodating, and efficient.
However, one major issue affects the overall experience for some clients. A lack of professionalism from the front office staff, particularly Jennifer, has been reported by one client. The client experienced unresponsiveness, rudeness, and lack of empathy, leading to unnecessary stress, financial loss, and emotional distress. This issue is highlighted by the client's 1-star review, which emphasizes the importance of better communication, respect, and transparency.
In terms of pricing, the business is highly rated, with many clients appreciating the transparent and reasonable costs associated with the services provided. The doctor and staff are described as kind and meticulous, providing excellent professional care that is worth the investment.
While the business demonstrates innovativeness in terms of its approach to patient care, some areas could be improved. The front office experience, in particular, could benefit from more attention to detail and a more empathetic approach to clients.
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