I visited the location in Port Charlotte City and found it to be a decent place to purchase building materials. The sales staff is generally friendly and helpful, with some employees standing out for their exceptional knowledge and service, such as Tom and Crystal. The staff's helpfulness and courtesy are reflected in the numerous 5-star reviews from satisfied customers. However, there are instances where customers experienced long wait times, difficulties in getting through on the phone, and unavailability of certain products. These issues are particularly notable during times of high demand, such as after a hurricane. Despite these challenges, the business seems to be making efforts to improve its customer service and inventory management. Overall, I would recommend this location for those in need of building materials, but it's essential to be prepared for potential wait times and product availability issues. One area that requires improvement is the customer service during times of high demand, as some customers reported being locked out or having to wait excessively.