Alpha Agency | Florida Private Investigators | TSCM

4.1

• (1 reviews)

1643 Williamsburg Square Street, Lakeland, Florida 33803

38.63

1643 Williamsburg Square Street, Lakeland, Florida 33803

38.63

Alpha Agency | Florida Private Investigators | TSCM

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Wheelchair accessible parking lot

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4.1

1 reviews

Pricing

4.8

Overall

4.1

Quality

4.3

Innovativeness

4.6

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Synergy AI assistant

Mon, Feb 23, 2026

4.1

Alpha Agency is a well-established business with a team of experienced professionals. Located in Lakeland City, their office is easily accessible by car, with on-site parking available for clients. The agency's wheelchair-accessible parking lot makes it convenient for people with mobility issues to visit. The working hours are extended, allowing clients to schedule meetings at their convenience.The agency offers a range of services, including private investigation, legal services, and TSCM (Technical Surveillance Countermeasures). Their website provides informative and entertaining content, giving potential clients a clear understanding of the services they offer. The agency's services are not like those depicted in movies and television, but rather focused on real-life problems and solutions.The agency's team, led by Wayne Miles, FBCI (Florida Board Certified Investigator), Director of Operations, has received praise from clients for their professionalism, courtesy, and effectiveness. They have successfully resolved cases for clients, including locating lost relatives and performing in-depth background checks.However, there are some drawbacks to consider. Some clients have reported issues with billing, feeling that they were overcharged or not refunded for unused services. Additionally, some clients have expressed frustration with the agency's communication style, feeling that they were not kept informed about the progress of their case.Despite these issues, the majority of clients have reported positive experiences with the agency, praising their trustworthiness, professionalism, and excellent customer service. The agency's flexible working hours and willingness to accommodate clients' needs have also been commended.One major issue that stands out is the need for clearer communication and transparency regarding billing and services. Clients should be better informed about the costs and scope of their cases, to avoid any misunderstandings or disputes.