The business location is a financial service provider with a wide range of services, including life insurance, insurance agency, community and government services, and more. The staff is described as "rude" and "unfriendly" by some customers, while others have had positive experiences with the staff, specifically mentioning the manager CJ as being "prompt" and "friendly".
One major issue is the waiting time for customers. Many drivers have reported waiting for several hours, even after their scheduled appointment times, to get unloaded. This has resulted in drivers missing their next load and incurring costs. Some customers have expressed frustration with the lack of respect for driver time and the long wait times.
On the other hand, some customers have had positive experiences with the business, mentioning that they were able to unload quickly and efficiently. One customer reported being in and out in under an hour, while another mentioned that the staff was "very professional".
The business is wheelchair accessible, with a parking lot and entrance that are accessible to people with mobility impairments. They accept credit and debit cards as payment.
Overall, the business seems to have a mixed reputation, with some customers having positive experiences and others having very negative ones. The waiting time issue seems to be a major concern for many customers, and it's not clear if the business is taking steps to address this problem.