The business location is a medical clinic that provides allergy and rheumatology services. The clinic has a 3.2-star rating on average, based on customer reviews. However, upon closer examination, it appears that the clinic has significant issues with customer service and communication.Many customers have reported long wait times, unresponsive staff, and difficulty in getting appointments. Some customers have even left voicemails and messages that went unreturned for days or weeks. This lack of communication and responsiveness has led to frustration and disappointment among customers.One customer reported waiting over 2 hours for an appointment, while another reported having to call multiple times to get a prescription refill. Some customers have also reported difficulties in getting their medical records or test results, and have had to wait weeks or even months for their results.Despite these issues, some customers have reported positive experiences with the clinic's doctors, who are knowledgeable and caring. However, the clinic's staff and administrative issues seem to be a major concern for many customers.In terms of pricing, it appears that the clinic is relatively expensive, with some customers reporting high copays and unexpected charges. However, it's worth noting that the clinic's prices may be comparable to other medical clinics in the area.In terms of innovativeness, the clinic seems to be relatively modern, with features such as NFC mobile payments and online patient portals. However, the clinic's outdated administrative systems and lack of communication with customers suggest that there may be opportunities for improvement in this area.Overall, while the clinic's doctors may be knowledgeable and caring, the clinic's significant issues with customer service and communication make it a mediocre choice for patients.