The business has been in operation for over 18 years, which speaks to its stability and commitment to customer satisfaction. However, the company has had its share of issues with customers, including complaints about poor communication, high prices, and unprofessional behavior from some of its technicians.The business's strengths lie in its ability to provide prompt and correct service, as well as its well-managed operations and skilled technicians. Many customers have praised the company's professionalism, honesty, and integrity.However, the business has also faced criticism for its responsiveness, with some customers reporting difficulty in getting in touch with the company or feeling neglected after booking an appointment. Additionally, there have been instances of unprofessional behavior from technicians, including one incident where a technician stormed out of a customer's property without fixing the issue.One notable issue that has been raised is the company's approach to customer complaints. In some cases, the business has been accused of being dismissive or unresponsive to customer concerns, which can damage trust and create a negative experience.Overall, the business appears to have a mixed reputation, with some customers praising its service and others criticizing its responsiveness and professionalism. To improve, the company could focus on addressing these issues and providing a more consistent and customer-focused experience.