This business has provided excellent services to numerous customers, with a consistent track record of high satisfaction ratings. Customers praise their technicians for being friendly, thorough, and knowledgeable about pest control. Many have mentioned that the company goes above and beyond to ensure customer satisfaction, such as Chris Smalley's extra effort in brushing the screens on the lanai. The company's pricing is generally considered reasonable, with some customers mentioning that they feel it's a great value for the services provided. However, some customers have had issues with pricing adjustments and cancellation terms, which has led to a lower overall rating. Overall, this business appears to be a reliable and effective pest control service, but could improve in terms of clarity and transparency regarding pricing and cancellation policies. One customer had a particularly negative experience due to an unauthorized pricing adjustment, which resulted in a one-star review. The company has since addressed the issue and has taken steps to improve their customer service and communication. Despite this, there have been no other significant complaints or issues reported.