This location has received overwhelmingly positive reviews from customers. Many have praised the company's work as "amazing", "top-notch", and "the best in the biz". Customers have also appreciated the company's responsiveness, punctuality, and professionalism. The majority of reviews have highlighted the owner's honesty and integrity, with some going as far as to say that he is "as honest as the day is long".
The work itself has been consistently praised, with customers admiring the attention to detail and the quality of the finished product. Many have also appreciated the company's willingness to collaborate and accommodate their needs.
However, there have been a few instances where customers have experienced issues with the company's work. In one case, a customer's patio chipped six months after the initial installation, and the company failed to respond to their requests for repair. Another customer had a similar issue with their pool deck, with the company failing to stand behind their work.
Despite these issues, the company has made significant changes and restructured their operations to better serve their customers. They have also apologized for the past experiences and expressed a desire to make things right.
One notable issue that has been highlighted by customers is the company's responsiveness to concerns and issues after the initial project is completed. While the company has been praised for their responsiveness during the project, some customers have had difficulties getting in touch with them after the fact. This has resulted in delays and frustration for some customers.
Overall, this location has a strong reputation for delivering high-quality work and providing excellent customer service. However, there are some areas for improvement, particularly with regards to responsiveness and communication after the project is completed.