The business has an average overall score. The rating of 3.0 from third-party sources suggests a neutral perception of the business. However, client feedback reveals a mix of positive and negative experiences. The business scores high for pricing, indicating that it offers affordable services.Clients praise the friendly and skilled staff, particularly mentioning Phom, Mike, and Cindy. Some reviewers appreciate the salon's cleanliness, atmosphere, and prompt service. The owners seem to make an effort to address customer concerns and provide refunds in certain cases.However, there are also several complaints about poor customer service, with some clients feeling disrespected or talked down to by the staff. There are instances of delayed services, mistakes made during treatments, and unprofessional behavior from the staff.One major issue that stands out is the lack of consistency in the quality of service provided by the staff. While some reviewers rave about their experiences, others have had negative interactions with the same staff members. This inconsistency suggests that the business may benefit from better staff training and management.The business has made efforts to address customer concerns, and the owners seem to be invested in providing good service. However, the negative experiences of some clients cannot be ignored. The business needs to work on ensuring that all clients receive high-quality service and are treated with respect.The accessible location, on-site parking, and wheelchair accessibility features are positives. The business also accepts various payment methods, including NFC mobile payments, debit cards, and credit cards.Overall, the business has potential but needs to improve its consistency in providing quality service to all clients. Addressing the issues mentioned by clients and providing better training to staff could help improve the overall experience for customers.