The shop has received overwhelmingly positive reviews, with a rating of 4.8 out of 5.0. The staff is described as friendly, knowledgeable, and professional. They have a reputation for delivering high-quality work and providing excellent customer service. The prices are fair, with many customers mentioning that they are competitive. The shop is also LGBTQ+ friendly, wheelchair accessible, and accepts credit and debit cards. The owners, Richard and Jen, are down-to-earth and take pride in their work. However, there is one instance where the shop failed to show up to a scheduled appointment, but they apologized and made amends. The shop has been in business for over a decade and has built a loyal customer base. They offer a range of services, including heat control window films, sun control window tinting, and vehicle window tinting. The owners are committed to providing excellent service and quality work.