This storage facility offers convenient services for personal storage needs in Auburndale, FL. The team is generally responsive and helpful, as seen in the positive comments from satisfied customers. The facility has a clean and well-maintained property, accessible to people with mobility issues. However, the rental process might be overcomplicated, and customers have experienced issues with alternate contact and total cost transparency.
The facility seems to have undergone changes in management, which might affect customer satisfaction and service quality. A few customers have reported negative experiences, including issues with customer service, added fees without consent, and difficulty accessing the facility.
The overall cleanliness and maintenance of the facility are commendable, considering the previous experiences of customers who had issues with the old management. The team appears to be proactive in addressing customer concerns and improving services.
While the facility offers competitive pricing and easy access, the potential for issues with customer service and rental process clarity is a drawback. Overall, the experience at this facility is mixed, but with some improvements, it could become a more reliable and convenient option for customers.